A Distinction Only a Few Achieve
Dosher Memorial Hospital earned a 5 star patient satisfaction rating on a 0 - 5 scale on our most recent patient experience surveys through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)*
The survey upon which this rating system is based is a comprehensive assessment of patient experience, including, but not limited to, questions about:
The admissions process
Responsiveness of hospital staff
Communication with doctors and nurses
Cleanliness of hospital environment
Communication about medication
Respect of privacy
What does this mean for our patients?
As exemplified above, patient experience covers a broad range of categories. Therefore, the HCAHPS 5 star rating takes an organizational-wide effort, with everyone, from Hospital Admissions, to our Physicians, our Nursing and Patient Care Unit staff, to Housekeeping, and Plant Operations, being fully invested in the experience of our patients.
Our staff fully supports the culture of excellence, quality, and patient safety that we have cultivated and maintain, and take ownership in ensuring that our patients receive the best care possible. We train employees on best practices, support their continuing education, and measure results, such as the use of the HCAHPS survey, to ensure that we continue to excel in the ever changing landscape of healthcare.
Out of 123 hospitals in North Carolina who report data to HCAHPS, Dosher is 1 of 7 with a 5 star rating.
Out of 3,517 in the US who report their data, we are 1 of 205 hospitals in the country who have a 5 star rating.
Dosher's score is in the top 6% nation-wide for patient experience.
We are thrilled to bring this top tier healthcare experience to our local community, and to live our mission of being the friendliest most patient focused hospital in North Carolina.
If you have further questions about our five star rating or an inquiry about our services, visit our hospital's website or contact us. We're here for you.
Visit medicare.gov/hospitalcompare for more information.